Slim Secrets, founded in 2005, is fully Australian owned and operated and is an innovative organisation providing individual nutritional solutions to consumers.
Slim Secrets is an insightful, fun, open and compelling brand that knows how to help consumers handle their cravings.
At Slim Secrets we are dedicated to making sure that our range of healthy snack products not only taste great, but have the right balance of fats/carbohydrates and proteins offering consumers our guilt-free snacking while at the same time supporting their wellness goals. Our product range has been formulated to the highest of standards with our consumers' interests at heart.
Our product range includes:
- high protein bars;
- keto friendly protein bars (Product of the Year in 2015);
- protein and keto friendly choc love biTes (Product of the year in 2020);
- protein puds; and
- NEW keto friendly protein choc fudge brownies (with added collagen).
Shipping PolicyAUSTRALIA ONLY - Flat rate cost of $10 applies for orders under $100. We offer FREE delivery for orders over $100.
We DO NOT deliver to PO Boxes.
Orders are despatched Monday-Friday. Unless we tell you prior to you placing your order, your order will usually leave our warehouse within 1-2 business days. Any orders received on weekends will be despatched the following Monday.
If an item is unavailable for shipment on receipt of your order, we will contact you immediately before processing the remainder of your order.
All orders will be provided with a tracking number once your order has been despatched.
Delivery usually takes 3-5 business days from payment except WA or regional areas where it can take up to 7-10 business days depending on location. We do our best to ensure prompt delivery.
WARM WEATHER WARNING - If the weather is warm we will send your chocolate in insulated protection or with ice packs which should keep it in good shape in most conditions. Please make sure you don’t leave your chocolate somewhere warm (like in the car or outside somewhere) for too long after it is delivered. We recommend that you have your order delivered somewhere like an office - unfortunately we cannot take responsibility for any melting or spoilage.
Return PolicyWe know that you’re going to love our healthy and delicious products the second they arrive at your door. In addition to any rights and remedies you may have under the Australian Consumer Law or any other law, we offer the following returns policy:
If you are not 100% satisfied in any way with an item you have received, please Contact Us within 7 calendar dates of receipt. Returns can be made once authorised by Customer Service.
Our site is aimed at customers who have already purchased and experienced the product. If you have ordered the wrong product, then you can still return it for an exchange but please note that the items must be unopened and unused and you will have to bear postage costs.
We are happy to refund postage costs if the item is defective or sent due to our error.
In order to process your returns as quickly as possible, all returns must include:
- Name and address;
- A copy of your delivery note or your order number;
- Reason for return.
Please ensure all items are packed securely to prevent any damage in transit. We also suggest sending via registered or insured post so the parcel can be traced.
We pride ourselves on being able to have your order dispatched within 24 hours, with most orders sent prior to that.
You can request to cancel your order through Contact Us within 2 hours of the order being placed. Any request received after that we will attempt to change but regret in most cases order, packing and dispatch will already have taken place.