$15 delivery Australia Wide.
We sell our Ugg Australia branded products within Australia only.
When ordering please note that we use the Australia Post service.
Shipping Times: Please allow time for your order to arrive as expressed in Australia Post terms & conditions. Ugg Australia® has teamed up with the Australia Post delivery service to provide a sign on delivery post service for all orders. This will require a customer signature for proof of delivery. If no one is present when Australia Post attempts delivery, they will leave a calling card and make the consignment available from collection from a nearby Australia Post retail outlet.
For more information, please visit www.auspost.com.au or via their customer call centre on 13 13 18.
Refunds: Please choose your products carefully! - we do not offer refunds on sale items. If you receive a product which is not as originally ordered, please contact us at at www.uggaustralia.com.au, with details of your original purchase, including order confirmation receipt. We will arrange a Returns Authorisation form to be issued, and provide this to you. Please include this Returns Authorisation form with the product upon return to us. We only offer refunds for issues that can not be resolved with a repair or exchange.
Exchange: Please choose your products carefully! - we do offer exchange of incorrect or faulty product at the customers expense of $15 while we are on sale. We do not offer exchange for a cheaper item with a partial refund. The item must be exchanged for an item of the same price. Please contact us and quote your order number to enquirer about an exchange of size.
Please notify us of any discrepancies immediately upon arrival, to ensure the product is returned within a 14-day period from time of purchase, as shown on the order confirmation.
We do not exchange or provide credit for ‘change of mind’.
Important note: Only 'Authorised Retailers' have the rights to re-sell our products, if you are found to be a re-seller, we will reserve the right to cancel your order.
Try before you buy: The shape of people’s feet vary: Even when people have feet of the same length, each may differ in foot width, height of instep, heel size and depth of arches and may require different sizes to suit. When buying boots, keep in mind differing variations of each individual's foot dimensions, when selecting products that will be best for your size.
Faulty/damaged goods: If you receive a product which is damaged, please contact us at our Contact Form, with details of your original purchase, order number and confirmation receipt and specify the fault. From there you will be sent a Returns Authorisation form that you will be required complete and return to us with your online receipt and invoice and the damaged product(s). We use the Australia Post delivery service, please check their website for shipping & tracking options contact us at www.uggaustralia.com.au
When a product is marked down, on sale or discounted via a coupon code, the following policies take precedent:
- NO RETURNS
- $15 PER PAIR PER EXCHANGE