Marketplace Seller Profile

Molly Barker epitomises the contemporary, minimalistic style of today, producing a sophisticated range of dog collars, leads, toys, beds and grooming products. Curated to compliment the aesthetics of fashionable dog owners and their home decor, each piece is thoughtfully designed and combines premium materials to enhance functionality and comfort for both the owner and canine. Molly Barker is also a business focussed on giving back. Products are hand wrapped in beautiful biodegradable and reusable packaging, and profits from the Team Barker apparel go to support Assistance Dogs Australia.

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Policies

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Policies

Shipping Policy

AUSTRALIA We aim to dispatch all orders within 1-3 working days. Please ensure delivery details are double checked before checkout as our system is an automatic dispatch system and orders cannot be amended once placed. Orders will typically arrive between 5 to 10 business days from date of dispatch, depending on your location. Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery, or if incorrect details are provided during the checkout process. When your order is shipped you will be sent an email confirmation which will include an order number and must be used when enquiring about your order. Once dispatched and tracking details provided, Molly Barker accepts no responsibly for delivery delays or loss of parcels. This must be pursued with the relevant shipping agent. PLEASE NOTE: we do not deliver to PO Boxes, please provide us with a business or residential address. INTERNATIONAL We ship internationally to selected destinations only. International shipping costs will be calculated and added to your total order. There may be Taxes or Duties applied by customs towards your order when, or after delivery is made. These charges are not inclusive of the original shipping charge, and are unable to be paid for, or reimbursed by Molly Barker. Customers are responsible for paying any additional customs or duties charges that may be incurred on their order. If you are unsure of the charges and whether you will be affected, please contact your local customs office. Molly Barker will make every effort to deliver on time. However, we shall not be held liable for delayed or lost shipment. PLEASE NOTE: Due to their size, bedding items cannot be shipped internationally.

Return Policy

Molly Barker wants to ensure you are completely satisfied with your purchase. If you change your mind about an item purchased on www.mollybarker.com.au, we will gladly offer a exchange to the price of the product within 14 days of receipt should it meet the below requirements: Proof of purchase at www.mollybarker.com.au must be provided All tags must be in tact and attached Item must be returned in original condition (no marks/stains/rips/smells/water damage/damage from misuse) Email info@mollybarker.com.au with the subject line Retuns We don't offer refunds or credits. We cannot refund or credit any shipping costs, and return shipping costs are at the expense of the customer. POSTAGE OF RETURNS Molly Barker does not accept responsibility of customer sent return or exchange packages; so it is advised that when shipping returns or exchanges that meet the above required criteria, customers should select a service that provides tracking. We suggest sending returns via registered post, as we are unable to accept responsibility of parcels that are lost in transit. PLEASE NOTE: Duty, tax and/or shipping costs incurred on an exchange order is at the customer's expense and cannot be refunded unless deemed faulty by Molly Barker. Please contact info@mollybarker.com.au for all return or exchange requests. Once our customer service have reviewed and approved your request, we will send you the next steps for you to return your items. LEATHER & CARE Leather is a natural material and therefore subject to change from hide to hide with daily use. Changes in colour of the leather and signs of wear are normal. Irregularities in this consistency and depth of the colour are not considered a fault but inherent of the natural beauty of the leather. Our leather has NOT been treated with any form of protector. Substances such as water and/or oils may leave marks and stains on the leather and damage the hardware, therefore we recommend care be taken to avoid these. Refunds or exchanges will not be given where marks, stains or damage from oils/water are present. FAULTY OR DAMAGED ITEMS Whilst we take pride in our high quality production process, sometimes things can go awry during manufacturing. Should this be the case, Molly Barker are happy to offer a full refund or exchange on the item. If you believe your item is faulty or damaged, please contact us at info@mollybarker.com.au with photos and a deion of the faults before returning to us for a refund, or exchange. We will happily cover all shipping costs if an item is deemed faulty. *We will NOT accept an item as faulty or damaged if there is presence of marks, stains, rips, smells, water damage including rust, or damage from misuse. Where to Send your Returns: If you are exchanging an item, you will receive tracking details as soon as we post the new item out to you Send all Returns and Exchanges to: Molly Barker - Returns PO BOX 181 Mentone Victoria, 3194 Australia REFUND PAYMENTS Refunds will be processed in the method of the original payment within 14 business days of Molly Barker receiving the return parcel. Notification will be automatically sent to the nominated email address at the time of this transaction. If you are not satisfied with your purchase for any reason, please contact us at info@mollybarker.com.au. Your feedback and satisfaction is valued and important to Molly Barker.