Matilda Life casual lifestyle brand
Shipping PolicyRegular Shipping
FREE shipping for all orders over $150.00.
Flat rate of $10.00 for all orders under $150.00.
Delivery within 2-8 business days
Flat rate of $15.00.
Delivery within 1-3 business days (next business day delivery to most metro areas).
We aim to ship orders within one business day of placing your order. Please allow additional despatch time during busy, sale and holiday periods, up to 3-5 days.
Shipping times listed are estimates only and are subject to change due to factors beyond our control in particular during Covid delays with transport providers.
Please note we are unable to ship to PO Boxes, please ship to a residential or business address.
Due to courier requirements we are unable to send fragrance by express shipping.
We are excited to ship worldwide and would love for you to own some Matilda Life! International delivery services require a signature on delivery and if no one is home to accept your parcel, a card will be left with details for you to arrange a suitable time for re-delivery.
Matilda Life send all International Parcels via Australia Post International, which have full track and trace capabilities.
We can be contacted via the Contact Us page and we will respond promptly!
Please note that Matilda Life processes all orders in AUD. Our local tax (10%) will also be deducted in the checkout. While the contents of your basket will be displayed in your chosen currency, you will checkout using AUD at the most current exchange rate.
Items to be returned outside of Australia, will be at your own cost. Reply Paid postage is only available for domestic Australian customers. Though in the case of a size exchange, we will have the new item delivered free of additional postage charges.
Please note, items marked FINAL SALE in the product name cannot be accepted back unless they are faulty.
International Delivery Charges
New Zealand Deliveries - $20.00 Flat Rate
Rest of the World Deliveries - $25.00 Flat Rate
Return PolicyWe understand that not everything works out as planned so we are offering you free 14 day returns from receipt of goods within Australia.
Please get in touch with us at email@example.com and advise your order number and reason for return. Once we confirm your return, we will send you a label that you can place on the parcel.
We will organise a courier to pick up your return from your nominated address on the day specified by yourself. Someone must be in attendance to give the parcel to the courier. You will need to print and attach your consignment label that we send you and adhere this to the parcel. If you are unable to be in attendance for the courier you will need to send back your parcel at your expense via Australia Post.
Returned items must be returned in their original saleable condition, unwashed and unworn, with tags attached.
We do not accept returns on:
2. Clothing that has had tags removed or has been worn
3. Shoes/belts that have been scuffed or worn
Within Australia Matilda Life will cover the cost of your return provided you use our courier.
We are a sustainable business working hard to reduce our carbon footprint - we are aiming to minimise our carbon emissions and hope that you feel the same. Please choose your size carefully to minimise unnecessary back and forth in shipping.
You will be required to pay for your own shipping costs if you decide to return your order, we do not cover international return shipping. Shipping costs are non-refundable. We recommend using a trackable shipping service, as Matilda Life takes no responsibility for tracking your return.