Through the medium of high quality fashion, Ngali gives more people access to Aboriginal and Torres Strait islander culture by taking the stories of incredible artwork beyond wall display and onto garments to walk the streets and show up in a myriad of places around the world.
Shipping PolicyFree Shipping within Australia within 14 days.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items include:
Gift cards, promotional items and items on sale
To complete your return, please contact us at firstname.lastname@example.org to receive a return code.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Suite 208, 360 St Kilda Road Melbourne Victoria AU 3004.
To return your product, you should mail your product to: Suite 208, 360 St Kilda Road Melbourne Victoria AU 3004
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We advise using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we receipt your returned item.