Gourmet Granny's is a small Australian Owned and locally manufactured product range offering unique Gravy and Sauce Mixes unlike anything else in the Australian marketplace. Our guarantee to our customers is flavour, every product is stacked with high quality ingredients that produce amazing flavour profiles simply by adding water, bring to the boil and simmering 5 minutes.
Shipping PolicyWe use Australia Post where possible, or Aramax / Fastways as a secondary provider of some larger orders. We pack orders daily Monday to Friday and they are posted same / next day generally. Our products are usually delivered within 5-7 days of dispatch Australia Post pending (or a little longer if you live in a regional or remote locations). We make every effort to have your orders delivered in a timely manner, but from time to time things happen out of our control that we will assist with resolving if this circumstance arises.
Return PolicyI can't remember the last time we had to return or refund a product for any reason other than an error in the order process. As this is a food product returning them is not really an option, even for incorrect ordering just from a food safety standpoint, but should you ever need to contact us to discuss a product or being compensated for a product damaged in transit then please do so via our web site contact page and we will attend it promptly.