Here at Scrubcious we offer a range of exfoliators to suit all needs and skin types. From our rejuvenating magnesium scrub to the anti-oxidant rich turmeric clay mask, we want to share the luxurious skin-feel and incredible results that all-natural ingredients produce.
Our journey towards natural and organic skincare comes from our own experiences of dealing with sensitive skin. After bad reactions to many different products containing synthetic fragrances and other skin irritating ingredients, we decided there must be a better way to effectively nourish skin without the harmful side effects. We are passionate about using the best of nature to bring you products that enhance your natural beauty by detoxifying and nourishing your skin.
We were inspired by the beautiful botanical and raw natural ingredients in nature and after extensive research and testing, our Scrubcious products were formed. Our goal is to create rejuvenating and sustainable beauty products for all skin types that are affordable and cruelty-free!
We care about our customers and we care about the environment. That’s why we have partnered with a delivery service that is environmentally conscious and provides 100% carbon neutral delivery. All our products are placed in 100% biodegradable, compostable satchels and are worm farm friendly
We can't wait to share our products with you!
Shipping PolicyAt Scrubcious, our goal is to offer you the best shipping options, no matter where you live.
We have partnered with Sendle, Australia's first 100% carbon neutral delivery service. Their terms and conditions can be found at https://support.sendle.com/hc/en-au/sections/200968387-The-legal-stuff.
All orders are processed for dispatch within 2 business days after the order is placed and payment accepted.
Domestic delivery time are between 2-4 business days
International delivery times are based on zones
Zone 1: New Zealand, 10-20 business days
Zone 2: Western Europe, Asia and the Pacific, 21-28 business days
Zone 3: Rest of the world, 25-30 business days
Currently, we are unable to sell into Canada and The United States of America.
Due to the cancellation of many international flights and country-specific restrictions, overseas transit times may be delayed. For a list of temporarily suspended destinations due to Covid-19 can be found at https://try.sendle.com/hubfs/content/files/PDF/sendle-international-temporarily-suspended-destinations-covid19.pdf
Our policy lasts 30 days. If 30 days have gone by since your purchase date, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund with 5 business days after being notified of our receival of you return, first check your bank account again.
Then contact your credit card company/original method of payment, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund within 10 business days, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Whitlock Trading, Corporate 1, Ground Floor, 84 Hotham Street, Preston, Victoria, Australia 3072.
To return your product, you should mail your product to: Whitlock Trading, Corporate 1, Ground Floor, 84 Hotham Street, Preston, Victoria, Australia 3072.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
In the event that the product is defective or damaged, please email us at at firstname.lastname@example.org for further instructions
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.